Refund Policy

# MarginWorks Refund Policy **Last updated: August 24, 2026** This Refund Policy explains how refunds and cancellations work for MarginWorks subscriptions and services operated by Wilk Industries LLC. We aim to keep this simple and in plain English. **AI-Generated Disclaimer:** Portions of this document were drafted with the assistance of artificial intelligence tools. While we have reviewed this content for accuracy and completeness, it is not a substitute for legal advice. We recommend consulting a qualified attorney regarding your specific refund policy needs. --- ## 1. Subscriptions (Member $29/month and Pro $99/month) ### 1.1 Cancel Anytime You can cancel your subscription at any time. Cancellation takes effect at the end of your current billing cycle. You will retain full access to MarginWorks until the end of the period you have already paid for. ### 1.2 No Refunds for Partial Months Monthly subscriptions are non-refundable. Once a billing cycle has started, we do not issue refunds or credits for partial months. If you cancel mid-cycle, your access continues until the end of that cycle, and no further charges will occur. ### 1.3 How to Cancel To cancel your subscription, use the cancellation option in your account settings or email us at legal@marginworks.io. We will process your cancellation within 2 business days. ### 1.4 Accidental or Duplicate Charges If you were charged in error or billed twice for the same period, contact us at legal@marginworks.io within 60 days of the charge. We will investigate and refund verified duplicate or erroneous charges. ## 2. AI Audit ($29, One-Time) ### 2.1 Non-Refundable Once Generated The AI Audit is a one-time, non-refundable service. Once the audit has been generated and delivered to you, no refund is available. The AI Audit involves the use of AI tools and human review time that cannot be reversed once completed. ### 2.2 Refund Before Generation If you request a refund before the AI Audit has been generated and delivered, we will issue a full refund. Contact legal@marginworks.io as soon as possible if you change your mind before delivery. ### 2.3 Quality Concerns If your AI Audit report is incomplete, significantly inaccurate, or not delivered within the promised timeframe, contact us at legal@marginworks.io. We will either re-run the audit or issue a refund at our discretion. ## 3. Bans and Violations If your account is terminated or you are banned from the community for violating our Terms of Service or Community Guidelines, you are not entitled to any refund — including for the current billing cycle. This applies to both subscriptions and the AI Audit. ## 4. Chargebacks We encourage you to contact us at legal@marginworks.io before initiating a chargeback. We are committed to resolving billing disputes fairly and promptly. Initiating a chargeback without first contacting us may result in account suspension. ## 5. How Refunds Are Processed Approved refunds are issued to your original payment method within 5-10 business days, depending on your bank or card issuer. We are not responsible for delays caused by your payment processor. ## 6. Subscription Price Changes If we increase subscription prices, existing subscribers will be notified at least 30 days in advance. You may cancel before the new price takes effect. If you do not cancel, the new price applies at your next renewal, and the new rate is non-refundable once charged. ## 7. Promotional and Discounted Offers Refunds for promotional or discounted subscriptions are calculated based on the amount actually paid, not the regular list price. Promotional offers may have specific terms disclosed at the time of purchase. ## 8. Currency All prices and refunds are in U.S. Dollars (USD). If you paid in a different currency due to international card processing, the refund amount will be converted back to USD at the prevailing exchange rate. We are not responsible for currency conversion differences. ## 9. Changes to This Policy We may update this Refund Policy at any time. We will post the updated version with a new "Last updated" date. Material changes will be communicated to active subscribers at least 30 days before they take effect. ## 10. Contact If you have questions about refunds or cancellations, contact us at: **Wilk Industries LLC** Email: legal@marginworks.io Website: marginworks.io --- *This Refund Policy was last updated on August 24, 2026. Portions of this document were drafted with AI assistance and reviewed by Wilk Industries LLC.*